Frequently Asked Questions
Question: What does 100% Price Match Guarantee mean?
Answer: We will happily match any of our competitor's prices on the same or similar product. We must be able to verify the pricing. However, rest assured our aim is to match that price!
Question: What major credit cards do you accept?
Answer: We accept Visa, MasterCard, American Express, Discover, Checks and Money Orders. However, if paying by check please understand, we cannot process your order until the funds have cleared your bank. This may not be the best method if you have a deadline so please speak to one of our sales associates to discuss the period required to process the order.
Question: How much are the shipping costs?
Answer: We offer free UPS and FedEx Priority Air Shipping to any physical address in the continental United States. If you are located outside the US, please allow us to quote shipping cost to the end destination.
Question: What is the minimum order?
Answer: 10 Pieces. However, the cost drops considerably when you order in lots of 100 or more.
Question: What is the best way for me to place an order?
Answer: Call 866-903-4875. Placing your order with one of our friendly sales associates is the best and fastest method to get your order processed.
Question: If there is a problem with my order, whom do I call?
Answer: Please, call 866-903-4875. You will get one of our experienced customer service representatives who will resolve any issues that may occur. This is the fastest way to get help.
Question: What items should I look for on my proof, once I receive it?
Answer: Check for accuracy of text, design and colors. Look at the image of your proof and check the sized view to see what the patch looks like at the size requested.
Question: Will I receive confirmation once my order ships?
Answer: When your order ships, you will receive a UPS or FedEx tracking number. This allows you to track the intended delivery date.
Question: How long will it take to get my order?
Answer: We do custom work! A 10-day production time is required to complete all custom orders.
Question: What happens after I approve the proof?
Answer: If your order was pre-paid, it will enter production immediately. Otherwise, once you approve the proof, we will process your billing information and your order will enter production immediately.
Question: What file formats do you accept?
Answer: .JPG, .PNG, GIF, .DOC, .PDF, .BMP, .TIFF, .PSD, .AI, .EPS and .PPT
Question: Can my order be changed?
Answer: Absolutely. However, we offer one “free proof” and one “free artwork” per order. This means if you change the order additional fees may apply. We will always work closely with you, regardless.
